Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for customized jerseys?
Standard shipping usually takes 3-5 business days; however, customized jerseys with name and number printing require an additional 2-3 days for processing.
What is your return policy on footwear?
We offer a 30-day return policy for all footwear, provided the cleats are in brand new, unworn condition with original packaging. We cannot accept returns on boots that have been used on-pitch.
Do you offer team or bulk discounts?
Yes, The Soccer Factory provides special pricing for club, school, and recreational team orders. Please contact our sales team via the 'Team Sales' page for a custom quote.
How do I know which size glove to buy?
We provide a comprehensive size guide on every product page. For goalkeeper gloves, we generally recommend measuring the circumference of your palm and adding one inch for the best fit.
Are the jerseys on your site authentic?
Absolutely. We only sell 100% authentic merchandise sourced directly from official brands like Adidas, Nike, and Puma.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to follow the delivery progress.